This Cookie Policy explains how GrabMedin uses cookies and similar technologies to provide a secure, reliable, and personalised experience across our healthcare platforms.
LAST UPDATED: May 24, 2024
EFFECTIVE: May 24, 2024
Cookie Basics
What Are Medical Platform Cookies?
Cookies are small encrypted alphanumeric files stored on your local browser when you interact with grabmedin.co.uk and its subdomains In an authenticated clinical ecosystem like GrabMedin, these tokens do not function merely for commercial convenience; they serve as critical cryptographic state markers verifying patient identifiers, active consultations, diagnostic session stability, and HIPAA/GDPR clinical consent thresholds.
FIRST-PARTY COOKIES
Generated directly by GrabMedin servers. These protect your electronic medical record (EMR) queries, encrypt consultation handshakes, and prevent session hijack during lab review sessions.
THIRD-PARTY COOKIES
Deployed by verified clinical infrastructure partners (such as WebRTC telemetry services for telehealth video latency and NHS identity verification bridges). They never compromise health record confidentiality.
Cookie Usage
How We Use Cookies
We use different categories of cookies to maintain secure medical services, understand platform usage, and improve your experience.
Essential Cookies
Required for core platform functionality, authentication, security, and maintaining your clinical session.
Analytics Cookies
Help us understand how visitors use GrabMedin platforms so we can improve performance, usability, and reliability.
Functional Cookies
Remember your preferences and settings to provide a more consistent and personalised experience across the platform.
Marketing Cookies
Used to understand engagement with relevant communications and provide more meaningful information about GrabMedin services.
Cookie Types
Cookie Categories Breakdown
4 COOKIE CATEGORIES
Category
Examples
Purpose
Duration
Status
Essential Cookies
session_id, auth_token
Required for authentication, security, session management, and core clinical platform functionality.
Session
ALWAYS ON
Analytics Cookies
_ga, _gid
Help us understand platform usage, traffic patterns, and performance so we can improve our healthcare services.
2 years
ENABLED
Functional Cookies
preferences, locale
Remember your preferences and settings to provide a consistent and personalised experience across GrabMedin platforms.
1 year
ENABLED
Marketing Cookies
campaign_id
Support relevant communications and help us understand engagement with GrabMedin campaigns and services.
90 days
OPTIONAL
Privacy Analytics
Diagnostic Telemetry & Analytics
In clinical medicine, sub-second delivery of vital lab notifications and zero-interruption video consultations are paramount. GrabMedin employs privacy-first diagnostic telemetry that collects purely aggregated, de-identified timing packets.
Zero PII Storage
Telemetry scripts never capture names, prescription details, diagnosis strings, or patient messaging payloads.
Local IP Truncation
Client IP addresses are anonymized and hashed before reaching telemetry log ingest collectors.
Deterministic TTL
Telemetry logs expire permanently after 30 rolling calendar days per British healthcare data regulations.
Clinical Integrations
Third-Party Integrations
Our clinical software securely interfaces with designated enterprise services to facilitate prescription dispatch, multi-factor credentialing, and regulatory audit logging. Each service complies with strict Data Processing Agreements (DPAs):
STRIPE
Stripe is a secure payment gateway that enables seamless prescription dispatch and billing for authorised clinical users.
DPA PROTECTED
MULTI-FACTOR CREDENTIALING
Verified enterprise services support secure multi-factor credentialing for authorised clinical users and workflows.
DPA PROTECTED
REGULATORY AUDIT LOGGING
Audit events are securely recorded to support accountability, traceability, and regulatory compliance.
30-DAY RETENTION
Cookie Controls
Manage & Customize Preferences
Tailor tracking allowances according to your medical privacy preferences. Strictly essential cookies cannot be disabled as they maintain core portal security and patient session safety.
Essential Cookies
ALWAYS ON
These cookies are required for authentication, security, session management, and core clinical platform functionality.
Analytics Cookies
ENABLED
These cookies help us understand platform usage and performance so we can improve the reliability and usability of our services.
Functional Cookies
These cookies remember your preferences and settings to provide a more consistent and personalised experience across GrabMedin platforms.
Marketing Cookies
These cookies help us understand engagement with communications and provide more relevant information about GrabMedin services.
Manage Cookies in Your Browser
In addition to the GrabMedin in-app preference dashboard above, you can block or eliminate existing stored cookies directly inside your operating browser. Note that completely blocking essential cookies will impede secure login to patient health records.